Exchange: Resolve iPhone Issues

Attention: Exchange mailboxes and calendars were recently migrated to the Office 365 cloud. For issues you may experience after the migration, see the troubleshooting tips.

If you have previously set up your iPhone or iPad to use Exchange, but mail, calendar and/or contacts no longer sync, remove your device from the Outlook Web App (OWA). After completing the steps below, the device will be automatically detected and re-added to your list of devices in OWA.

  1. Log into exchange.uark.edu with your UARK email address and password.

  2. Click the Settings icon in the upper right corner and select Options.

  3. In the menu on the left, click Phone.

  4. Select the device that is failing to sync with Exchange. Click the Trash icon to delete.

  5. Click Yes to confirm.

  6. Make sure Exchange is working normally on your iPhone or iPad.

If you continue to experience issues after removing your device, create a support request at askit.uark.edu.

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