UARK Gmail: Mobile Setup

WAIT: Make sure you are connected to a secure Wi-Fi network before beginning UARK Gmail setup.

IT Services supports a number of mobile devices including iPhone, iPad, Android and Windows Phone. Limited support is available for Androids due to the variety of operating systems available for these devices. IT Services does not support Blackberry.

For the basic UARK Gmail configuration settings, see the Generic Email Settings Tech Article.

iPhone and iPad Setup

Recent versions of iOS for iPhone and iPad no longer require the Mobile/IMAP password for UARK Gmail. Instructions for older iOS versions that do require a Mobile/IMAP password are available below.

  1. Open Settings. Tap Mail, Contacts, Calendars.

  2. Tap Add Account. Tap Google.

  3. Enter your UARK Gmail address (username@email.uark.edu). If there is a password field, leave it blank. Tap Sign in.

  4. In the UARK Central Login window, enter your UARK username and password. Tap Log in.

  5. Tap Allow.

  6. Select the services you wish to use. Tap Save.

iOS 8.1.2 and Earlier

WAIT: Make sure you've set your Mobile/IMAP password for UARK Gmail in Password Manager.

  1. Open Settings. Tap Mail, Contacts, Calendars.

  2. Tap Add Account. Tap Google.

  3. Enter your full name. In the Email field, enter your UARK Gmail address (username@email.uark.edu).

  4. In the Password field, enter your Mobile/IMAP password for UARK Gmail.

  5. Tap Next. Tap Save.

Troubleshooting Note

If you get an error during the setup process, follow the steps below to make sure IMAP is enabled for your UARK Gmail mailbox.

  1. Log into email.uark.edu with your UARK username and password.

  2. Click the Settings icon in the upper right and select Mail settings.

  3. Click Forwarding and Pop/IMAP.

  4. Click Enable IMAP. Click Save Changes.

  5. Repeat the setup instructions.

Android Setup

WAIT: Make sure you've set your Mobile/IMAP password for UARK Gmail in Password Manager.

  1. From the Applications menu, tap the Email application.

  2. Enter your UARK Gmail address (username@email.uark.edu).

  3. Enter your Mobile/IMAP password for UARK Gmail. Tap Next.

  4. Tap Manual Setup.

  5. Tap IMAP Account. 

  6. Make sure the incoming and outgoing server settings match information below. Tap Next. 

  7. Select your Sync settings. Tap Next. Tap Done.

To verify your settings from the Inbox view, tap More and Settings. Select Incoming server settings or Outgoing server settings.

  • Incoming settings
    IMAP server: imap.gmail.com
    Port: 993
    Security type: SSL 

  • Outgoing settings
    SMTP server: smtp.gmail.com
    Port: 587
    Security type: TLS

Troubleshooting Note

If you get an error during the setup process, follow the steps below to make sure IMAP is enabled for your UARK Gmail mailbox.

  1. Log into email.uark.edu with your UARK username and password.

  2. Click the Settings icon in the upper right and select Mail settings.

  3. Click Forwarding and Pop/IMAP.

  4. Click Enable IMAP. Click Save Changes.

  5. Repeat the setup instructions.

Windows Phone Setup

Windows Phone versions 8.1 and later no longer require the Mobile/IMAP password for UARK Gmail. Instructions for Windows Phone 7 are also available below.

  1. On Start, flick left to the App list and tap Settings. Tap Email + accounts.

  2. Tap Add an account. Tap Google.

  3. Tap the Email address box and enter your UARK Gmail address (username@email.uark.edu). Tap Next.

  4. In the UARK Central Login window, enter your UARK username and password. Tap Sign in.

Your UARK Gmail messages and contacts will be synced to your phone.

Windows Phone 7 and Earlier

WAIT: Make sure you've set your Mobile/IMAP password for UARK Gmail in Password Manager.

  1. On Start, flick left to the App list and tap Settings. Tap Email + accounts.

  2. Tap Add an account. Tap Google.

  3. Tap the Email address box and enter your UARK Gmail address (username@email.uark.edu).

  4. Tap the Password box and enter your Mobile/IMAP password for UARK Gmail. Tap Sign In.

Your UARK Gmail messages and contacts will be synced to your phone.

Troubleshooting Note

If you get an error during the setup process, follow the steps below to make sure IMAP is enabled for your UARK Gmail mailbox.

  1. Log into email.uark.edu with your UARK username and password.

  2. Click the Settings icon in the upper right and select Mail settings.

  3. Click Forwarding and Pop/IMAP.

  4. Click Enable IMAP. Click Save Changes.

  5. Repeat the setup instructions.

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Comments


  1. Rebecca Sides
    Senior Graduate Assistant
    10/29/2015
    12:18 pm

    I'm having the same problem as Katelyn and I've checked everything and can't find anything wrong. I've taken it to the IT help desk in the union twice and they can't figure it out either. Most of the time (but not all) I can receive emails but if I try to send one it gets qued in my outbox.


    1. Erin Griffin
      Content strategy/IA specialist
      10/29/2015
      12:27 pm

      Rebecca, I'm sorry to hear you're having issues using UARK Gmail on your mobile device. Make sure you have enabled IMAP on your UARK Gmail settings...
      1. Log into email.uark.edu with your UARK username and password.
      2. Click the Settings icon in the upper right and select Mail settings.
      3. Click Forwarding and Pop/IMAP.
      4. Click Enable IMAP. Click Save Changes.
      If this does not resolve the problem, please report your issue at askit.uark.edu with details like the device you are using, the app you are using, etc. A technical support expert will be able to work with you and try to determine the cause of the problem.


  2. Cassidy King
    11/17/2015
    12:25 am

    I've never had any problems connecting my student email account to my phone until recently. I got new Samsung phone and I've triple checked everything and It still gives me an error message that it cannot connect to server. It's no longer compatible with some other setting.


    1. Erin Griffin
      Content strategy/IA specialist
      11/17/2015
      8:29 am

      Cassidy, make sure IMAP is enabled in UARK Gmail by following these instructions: techarticles.uark.edu/email/uark_gmail_mobile_setup/#troubleshooting-note-2. If that does not resolve the issue, please contact us by creating a request at askit.uark.edu or by calling our Help Desk at 479-575-2905.


  3. Andrew Heffington
    03/08/2016
    5:37 pm

    I am having trouble connecting my UARK Gmail to my Gmail iphone app. I have tried both passwords and the screen after sign in says that it is an unsupported platform. Until this week I had used my gmail app for UARK gmail but had to sign out. Is there a way to use the app again?

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