Exchange: Mobile Setup

Attention: Exchange email and calendars were recently migrated to the Office 365 cloud. For issues you may experience after the migration, see the troubleshooting tips.

Set up your UARK Exchange Online email and calendar on Android, iPhone, iPadWindows Phone or other Windows mobile devices. To set up Exchange on other devices or alternative apps, use the generic email settings.

iPhone and iPad Setup

Set up your UARK Exchange Online mailbox in iOS for iPhone or iPad. 

  1. Tap the Settings icon and select Mail, Contacts, Calendars.

  2. Under the Accounts section, select Add Account.

  3. Select the Exchange option.

  4. In the Email field, enter username@uark.edu, where "username" is your UARK username.

  5. Enter your UARK password.

  6. In the Description field, enter "UA Exchange."

  7. Tap Next in the upper right corner. The device will attempt to verify the account information. If you see an "Unable to Verify Certificate" warning, tap Accept.

  8. If prompted for additional information, enter outlook.office365.com in the Server field and your UARK username in the Username field. Tap Next.

  9. Use the on/off switches to select the information (mail, contacts, calendars) you would like synchronized with Exchange. Tap Save.

  10. You may note "Configuring Sync" flashing by, and then you will be returned to the Mail, Contacts, Calendars section of Settings. Setting your UARK Exchange mailbox as your default account is recommended. You can modify other settings such as Push Notifications, New Invitation Alerts, etc.

  11. Return to the home screen and tap the Mail icon to check email. It will take a few minutes for the device to download email, calendar and contact information.

Android Setup

Android is available on a variety of devices from different manufacturers, making software on each device slightly different. Step-by-step instructions will not apply to all versions and devices. When adding your Exchange mailbox to your Android, use the following settings:

  • Account type: Corporate or Microsoft Exchange ActiveSync
  • Server name: outlook.office365.com
  • Domain\username: uark.edu\username where "username" is your UARK username (some phones might require username@uark.edu)

Note: Limited support is available for Androids due to the variety of operating systems available for these devices. 

Incoming Mail Server (IMAP)

  • Enter outlook.office365.com as the Incoming Mail Server (IMAP).

  • The security type is SSL (TLS).

  • The server port is 993.

Outgoing Mail Server (SMTP)

  • Enter smtp.office365.com as the Outgoing Mail Server (SMTP).

  • The security type is SSL (TLS).

  • The server port is 587.

If you receive an error on your first attempt to add the account, tap Manual Setup and enter the information above. If you are unable to connect to Exchange Online, request support at askit.uark.edu.

Windows Phone Setup

  1. On Start, flick left to the open the App list.

  2. Tap Settings.

  3. Tap Email & Accounts.

  4. Tap Add an account.

  5. Select Outlook.

  6. Enter your UARK email address and password.

  7. Tap Sign in.

  8. Wait for your Exchange Server email, calendar and contacts to be synced to your phone.

Windows Mobile Devices Setup

  1. Open the ActiveSync application on the Windows Mobile device. It is sometimes located in the Programs folder. Do not open the email application on the phone at this time.

  2. Select Menu, Configure Server (or use the link to configure the Exchange account).

  3. Enter outlook.office365.com for the server address, and check the "This server requires an encrypted (SSL) connection" box. Click Next.

  4. Enter your username and password. Enter uark.edu for the domain name.

  5. Select Save Password if you do not want to enter your password every time you sync (recommended). Click Next.

  6. Unless otherwise desired, leave Contacts, Calendar, Email and Tasks selected for Synchronization. Click Finish.

  7. Open your inbox or messaging application to verify email is being received.

Generic Email Settings

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Comments


  1. Rob Stagni
    Director, Arkansas Union
    01/30/2015
    10:23 am

    Is there a reason we're not supporting the new official Microsoft Outlook App for iOS?


    1. Erin Griffin
      Content strategy/IA specialist
      01/30/2015
      11:38 am

      Rob,
      The app is currently blocked by our Exchange environment due to security concerns. IT Services VIEWS and Security teams are working with Microsoft to determine how long the block will be in place.


    2. Robert Pilgrim
      Research Associate
      04/30/2015
      12:54 pm

      Connect via IMAP instead of Exchange, (worked on iphone and android as of today). Only issue is the calender does not want to pull down data from the server (or is being blocked by ITS), but the app itself is very nice.


  2. Andres Herrera
    Clerical Assistant I
    02/01/2015
    3:15 pm

    Will the university serve ever allow to use the new Outlook app to get email from the exchange account?
    Thanks


    1. Erin Griffin
      Content strategy/IA specialist
      02/02/2015
      10:09 am

      The app is currently blocked by our Exchange environment due to security concerns. IT Services VIEWS and Security teams are working with Microsoft to determine how long the block will be in place.


  3. Carl Carlson-Drexler
    Archaeological Assistant
    12/11/2015
    9:15 am

    So, any movement on getting access to the app?

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